Overview

This fun, activity-based, half-day session is designed to:

• Remind participants of the importance of listening skills
• Highlight the benefits of listening actively
• Give an opportunity to practise listening in a range of situations

Training objectives

The aim of this programme is to help participants:

• Recognise listening as a key skill in the communication process
• Practise listening with more care and attention
• Help others to listen more effectively
• Identify what prevents and what promotes listening

Audience

This workshop is appropriate for all levels of staff.

Format

This intensive half-day ‘energiser’ session is based on a series of short formal presentations interspersed with practical exercises, giving all participants the opportunity to apply the key principles learnt through a range of activities. The emphasis is very much on experiential learning through fun and creativity.

We recommend a maximum of 8 people per group.

Special features

The flexible half-day format gives clients the option of running just a single session, or two sessions on the same day, or combining it with another ‘energiser’ session (whether for the same or for a different group). Feel free to call us to discuss the permutations.

The expert trainer

To be announced.

Course outline

1. Welcome and introduction

2. Models of communication and listening

3. ‘Zin Obelisk’ activity – problem-solving by sharing and listening to information

4. Listening and passing on information

5. ‘Drawing instructions’ activity – learning how to help others listen

6. Active listening

7. ‘Listen and recall’ activity – a test of listening ability

8. Barriers to listening

9. 3 styles of listening for solving problems

10. ‘Cup pyramid’ activity – a group challenge in collective listening

11. Conclusion